1 reviews | Active since Aug 2017

04 Aug 2017, 09:37

Bad Service

<p>Hereby I need to report absolute Poor Service and bareley no communication from MTN. I by mistake paid money into MTN bank account. My bank could not reverse transaction. I was advised to send proof of payment to MTN and request a refund. This happend on 14 July 2017. Since 17 July 2017 numerous emails and phone calls was made to MTN. MTN however did respond with mail once to advise this matter will be send to banking for refund - 20 JULY. Since 20th spoken and mailed numerous times with absoluteley no response back or advi*****t of when to expect the money back. No one at MTN is in a position to take responsibility for an decision and banking deptartment conviniently do not accept any calls.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply06 Aug 2017, 16:02
Official

Thank you for your post.

We acknowledge the receipt of your complaint.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

Kindly reply with your id number in order for us to investigate and resolve your problem accordingly.

regards

mike

Complaints Management Team
Reference Number: ***7