Bad service

<p>I lost my phone which was a prepaid phone 3 months ago . Having financial difficulties and seeing that I will be unable to buy a new phone , I decided to go to Mtn Protea Gardens Mall to apply for a contract phone. Being a loyal Mtn customer for over a decade and also had a previous contract phone with them . I was happy that it was approved and I specifically chose the package I know I will definitely afford. I decided to take the P9 lite for R299 which I was then told that I might be billed the R299 or less R199. To my surprise , I never got all that was promised. On the first month I was given 30 gigs of Data , 100 sms and 100 gigs of data . The only thing I got was my 50 minutes of airtime however they debited R595 which is something I didn’t sign for. I called mtn , they gave me an explanation which didn’t make sense and I went back to MTN gardens , a call was logged and my sms and data were loaded , but still didn’t get free data . Second month they debited R475, I called mtn again they told me about limits that I didn’t have which I specifically stated that I need to be on top up option once I have finished my usage. They still gave me explanation I didn’t understand , it really didn’t make any sense. Last week I got another sms for a debit order of R475 which I don’t have . Decided to go back to MTN gardens to complain. Escalation was done to their head office and was told I will be contact by Tuesday the latest . Instead of contacting me , I received an sms , no one is calling . Is this how Mtn is communicating with their clients. Are they avoiding me in a way. What about the extra cash that was debited , I WANT A REFUND for that amount which I can use for something else. I stopped the debit and opted for cash payment , because MTN is *****ing from me. I don’t trust them anymore. Being loyal means been taken for granted by Mtn. I am starting to believe all those clients that have complained about you, I never thought I would be one of them. You are such ***** who ***** and provide poor to non existing service, your advertising is FALSE. I AM VERY ANGRY WITH YOUR SERVICE.</p>