JE
Jaco E

1 reviews | Active since Jul 2017

23 Jul 2017, 11:52

Bad Service

<p>I recently (in December 2016, noting that today is the 23rd of July) took out a cellphone contract with MTN in which I requested a cellphone (P8 lite) with a 2 GB databundle and a migration of the contract to my current cellphone number which I have bee nusing for over 5 years. This was in the middle of December so I had already made peace with the idea of only getting the new phone after christmas, the phone only arrived in early February. To my surprise I received two new SIM cards - 1. for the actual contract (making calls etc...) - 2. for the data bundle I requested with the contract. Neither of these SIM cards were Ricad/registered so I couldn't even use them. My request to have the data bundle added to my contract and the contract migrated over to my current number was ignored and I have been making an effort since then to have the problem resolved and the money for the data bundles refunded to me. Every time I am told to phone another department or get rerouted to someone that has no idea how I got there in the first place or am promised feedback within a few days and never receive any such feedback. I am now posting to HelloPeter in the hopes that MTN sort this problem out and refund me for the money I have wasted on data over the past 6 months</p>

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Replies (1)
JE
Jaco E's update04 Aug 2017, 10:13
Reviewer Update

Hi Ishie,

I still have not received any feedback regarding the problem with my contract and its more than a week later. Please let me know whats going on even if no progress has been made. The lack of communication is becoming frustrating.

kind regards,

Jaco Erasmus

FYI, here is the information you requested again!!!!!

Current working SIM card (Pre-Paid number that I wish to keep) - ********** 078/P 1307 W13. 1 - **********

SIM 1 received - ********** 050/C 6602 W13. 1

SIM 2 received - ********** 068/C 6602 W13. 1