Bad Service
<p>In February 2017 I upgraded my cell phone service at MTN Eastgate, Johannesburg, & received a Samsung J1 cell phone. After 1 month, the cell phone totally froze & it became unusuable. I returned said phone to Mtn for checking & to this day I have receive no communication whatsoever from them. What do i do to go forward?</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Management Team
Reference Number: ***4
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Management Team
Reference Number: ***4
Mike of Management team MTN, I hate to ompalin & do so very very seldom. But when I have been to the Eastgate store & the assistants dont even want to discourse with me, with a shrug of the shoulders & then walk away with their backs to me, can I not be frustrated? All I want is a replacement cell phone & I am prepared to review my contract in order to get a better & more reliable phone.
Thank you for such a quick response.
Basil ********** 593
Mike of Management team MTN, I hate to ompalin & do so very very seldom. But when I have been to the Eastgate store & the assistants dont even want to discourse with me, with a shrug of the shoulders & then walk away with their backs to me, can I not be frustrated? All I want is a replacement cell phone & I am prepared to review my contract in order to get a better & more reliable phone.
Thank you for such a quick response.
Basil ********** 593