Bad service

I upgraded at the end of march from my huawei to samsung s22. MTN has been charging us an extra R408 each month for BF PROMO services. I've been trying to sort this out with MTN for months now. Been on 1000 different phone calls with people not knowing what it is and querying it just for it not to be sorted out. I went to a MTN Store and they said it was for a black Friday services which is impossible as I upgraded in MARCH. Last time I checked black Friday was in November. When I got called again by MTN they said no it's because I upgraded early and I'm still paying for the other device. This was never conveyed to me that I will keep paying for the old phone when I upgrade. Today a lady phones me and tells me it's NOT for my prior device, they checked on the system and if it was it would have said glowback NOT BF PROMO services. IS MTN GOING TO SORT THIS AMOUNT OUT OR AM I'M GOING TO HAVE TO TAKE ALL THIS FURTHER ON SOCIAL MEDIA. I'm sick and tired of being tossed around from one person to the next with no clear answer. I WANT THIS AMOUNT TAKEN OFF OF MY INVOICE BY END OF THE WEEK AND MY ACCOUNT CREDIT WITH THE AMOUNT FROM MARCH UNTIL NOW. If not I will not leave it here, I will make sure that everyone knows what MTN is about and how they ROB people for no good reason. I never signed anything for that extra R400 which means you are robbing me and deducting money from my account without my approval. I will take it further if this is not sorted out. My account is in arrears and I will not settle the account until this extra charge is taken off.

Phone MTN numerous times on 135 you hold on for 30 to 40min speak to 50 different people looking for excuses not to help. My last visit was to the branch at MTN Clearwater didn't even try to assist just told me to go to head office on 14th Avenue.

Have to explain to situation 1000 times and meanwhile my account just go furthermore in arrears.

Persoon wat upgrade gedoen het- Username: MDLOVU_T Upgrade done on the 23rd of March 2022 Order nr: ***