BAD SERVICE

Good day

This is coming from a very angry and disappointed customer; I have been trying to perform a sim swap for the past 3 days now with no luck at all or I must say is I received the worst service from your call center agent . I phoned your contact center about 5 times and I failed the security questions, the last agent advised that I am blocked and that I need to visit a nearest branch

On 30.10.2024 I went to your Stellenbosch branch and was assist by a rude and ****** gentleman by the name of Nazeema Smith, he was not even looking at me when he told me that he cannot assist me because they do not assist Prepaid customers, I advised to him that I was referred to the branch by customer service because my profile is locked he continued to say he doesn’t know why they referred me because he will not assist , I then contacted 135 @16:32 while at the store and I spoke with Cingiwe who did not understand the statement that Nazeema is saying , she then requested to peak to him and he refused to take the call , the call was then escalated to a TL he also could not confirm what the store supervisor was saying , he requested me to give the call to the gentlemen he refused again o take the call , he asked me to give the phone to any of the assistant at the store Natasha and Nadine refused , Tl @ customer service advised that he will escalate the matter and get back to me but up until now I have not received the call.

This morning I contacted the contact center and Spoke to Thembela , I requested to be transferred to a TL, he refused to so and ended up dropping a call on me , I am still waiting to be assisted with no luck from my service provider of so many years.

I AM VERY ANGRY AND DISSAPOINTED WITH YOUR SERVICE

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Regards

Namso Mafanya