Bad service

Good evening

Hope all is well…

In February 2023 can’t really remember the date. I went to the V&A branch for a contract phone (iPhone 13)nevertheless I was helped by a consultant named Amanda Scholtz firstly she checked if I qualify for the contract and I qualified procedure was done well thought it was procedure I don’t even a printed contract I think the consultant lacked information nothing really was explained to me I’m highly pregnant my monthly installment was supposed to be R900 and some odd but disrespectfully the company MTN is deducting let me breakdown

By the way I am Mrs Bulelwa Kondile but the tax invoice I was sent I was written Mr Bulelwa Kondile the neglence started the there

Feb: R1922 March: R2650.35 April: R2900.10

How on earth is so much deducted on my account I went to Canal walk and I was advised to go to the V&A branch again and I went. Is this not petrol being wasted and time ?? I went to the V&A branch as annoyed as I was guess what Amanda Scholtz had a bad attitude that just made me go mad but communicated with the manager till this day I’m told my enquiry is being investigated but there’s no communication I must always email to get feedback

A Ticket have been logged: ***

Please help