AvJ
André van Jaarsveldt

1 reviews | Active since May 2016

13 Jan 2017, 09:52

Bad sercive = Contract cancelation

<p>Mtn, on the 9th I emailed ********** to cancel my contract . I still haven't received any correspondence back. Mtn, this contract I took out 10 years back,and on my other ********** 606 contract I took out way back in 1999 I already canceled and moved to Telkom Mobile. This is one of the reasons I'm leaving MTN. I simply can't pay for bad service and the fact that you stole my 6 month carry over minutes down to only 1 month carry-over now . For the past 17+ years I haven't once not pay my account , but now I am requesting my last MTN contract to be canceled that expires on the 17th of February 2017 and be converted to pre-paid so that I can port to whomever I want. I trust you will let this process be as painless as possible . Hope to hear from you soon . Thanking you in advance . </p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply19 Jan 2017, 13:25
Official

Thank you for your post.

We apologize for any inconvenience incurred.

Thank you for taking the time to answer my call, its highly appreciated.

Kindly note that prepaid migration can only be done a day after the contract expires, the contract expire date is due 2017-02-17.

Please use up all the data, SMS and minutes, once the prepaid migration is done all left on the sim card will be lost in the 2-24 hour period.

You may email me on the 18-2-2017 to assist you with the prepaid migration request, my email address ***

Kind Regards,

Alice van der Merwe

REQ:***

Best regards,