CO
Cassim O
1 reviews | Active since Feb 2013
18 Dec 2017, 10:45
Bad Sercice
Service from MTN is really bad ,made a payment at the N1 City Branch of MTN on saturday payment went through on . Bu tit is now monday and my line is still suspended :( , i called customer care and they told me that payment hasnt reflected on there side . I got the sms saying that payment was made to N1 City MTN.
Is this how you run your company !!!!!
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MTN South Africa's replyOfficial
19 Dec 2017, 21:48Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that we have evaluated your and picked up that is been reconnected please try using your phone it should work accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply19 Dec 2017, 21:48
Official
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that we have evaluated your and picked up that is been reconnected please try using your phone it should work accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,