Bad sales/support sevices Bad customer service

Bought a phone via their online platform. They called me to finalise the deal over the phone. in less than a week, the phone was delivered. Unfortunately the phone started malfunctioning and as a result, i took it in to be checked out at the Midrand repair center. It was assessed and was approved under warranty. Was told that unfortunately the only person who can assist me is the person who sold it to me. Was given the number and i had to call in and was told that Lorrain will be assisting me. Since early January i have been calling and leaving messages for her. I was then referred to Tiny - Tiny called me back and promised to get Lorrain to call me, but nothing has happened.<br> <br> It was approved 7/01/2016. ref no ***