1 reviews | Active since Mar 2009
Bad sales service
<p>I have been a loyal customer of MTN since 2001 & app**** for an extra contract via the online shop on Friday afternoon (14/10) I was expecting a call back as I was offering them business, but did not receive one; I found it very strange. I then tried phoning their sales contact centre this morning on 3 seperate occasions, but I just spent the whole time waiting for an answer - ps, the sales call centre does not even identify itself as being a MTN structire, which I find even more *****... I then log a query in the online shop website and guess what..... still nothing. Nee man, this is really bad business. Do you want my money or not?</p>
Good afternoon Jacques,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Good afternoon Jacques,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***