kJ
kevin J
1 reviews | Active since Aug 2012
29 Mar 2016, 15:46
Bad response wrt feedback & system updates
Sent request to *141 get reply that contract can b upgraded. Go to store for upgrade system tells different story. Phone service centre to be told that system is down & upgrade is only valid as per system. Why is there always conflicting system messages? It's false advertising and no one is willing to sort the problem out. What gives. How is it that the system can generate separate messages for the cleints?
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Replies (1)
MTN South Africa's replyOfficial
30 Mar 2016, 18:41Hello kevinjacobs36,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We will engage with the relevant functional unit to advise accordingly about the response you got from *141*5#ok.
Your contract term date is 2016-08-26 and you will be eligible for an upgrade in month 21 of your 24 months contract term.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We will engage with the relevant functional unit to advise accordingly about the response you got from *141*5#ok.
Your contract term date is 2016-08-26 and you will be eligible for an upgrade in month 21 of your 24 months contract term.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply30 Mar 2016, 18:41
Official
Hello kevinjacobs36,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We will engage with the relevant functional unit to advise accordingly about the response you got from *141*5#ok.
Your contract term date is 2016-08-26 and you will be eligible for an upgrade in month 21 of your 24 months contract term.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We will engage with the relevant functional unit to advise accordingly about the response you got from *141*5#ok.
Your contract term date is 2016-08-26 and you will be eligible for an upgrade in month 21 of your 24 months contract term.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,