Bad response time and no feedback.
<p>Have an account with MTN that was suspended. Have payed up the account but just before the last payment to get account up to date my phone was ****** with the sim card.</p> <p>I phoned in to get the phone blacklisted. as well as asked the guy to do somthing with the number so that if i made last payment to account and they reactivate my number the ****** sim card will not be able to use my Data/Airtime.</p> <p> </p> <p>Since then on the 28-08-16 I made the full payment + extra on the account. They activated the one number. I went in to Presedent Hyper Mtn Krugersdorp. They guy assisting me there could not the number that was ****** on the "MTN Active" system so could not get a sim card swapped out to give me the n umber back. Since then he and myself has been up and down with MTN him on his side and me on the 808 number to try and get assistance.</p> <p>On 27-09-16 I received feedback via mail from Legal that i must go reca my sim card at an MTN store. I do not have a SIM card to reca so i mailed the mail through to MTN store in Presedent Hyper , He said he reca'd the number to my name but yet cannot to a sim swap. He responded to the mail and have yet to get an update on this.</p> <p> </p> <p>I really think it is bad that when your accin arrears the cut your lines but when they have to provide the service you pay for they put you on a wild goose chase and drop calls on you the moment they cannot give you an aswer. I must have made about 40-50 call to them to try and sort this with no avail.</p> <p> </p> <p>PLease note my number is here but Have not listed the problamatic number.</p>
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online.
Kindly be advised that cell number *** has been activated on the account, please allow +-2-24 hours for the number to reflect active on the network, once this reflect you may visits any MTN dealership to assist you with the sim swap for this line and the upgrade.
Once the accounts in hard legal the monthly airtime will not be allocated to the sim card due to account with the legal department. However you will be liable for the subscription fee payment as per the 24 months contract signed with MTN.
The legal department notify me that the system did not billed the account for subscription fee from July until September month for line ***. The subscription fee monthly was R990.50 x 2=R1981.00 (legal only add 2 montyhs subscription fee and not 3 months+R309.50 subscription fee for cell *** the system did not generated invoices from July 2016 to the current month, the legal department will allocate the balance of R2290.05 to the account they have only billed you for 2 months on cell *** and one month for cell ***.
I have offered to you a goodwill credit for 5 months for subscription fee only for cell number *** not activated after you have made the payments. The subscription fee R324.56 x5=R1622.80 + 14% Vat=R1849.99 that will be allocated to the account in 2 days’ time.
We will notify you of the balance once the account is sorted out.
We will follow up on the ***** upgrade done to the account and feedback will be send to you.
The feedback will be done tomorrow.
Once you have done the sim swap please notify me to assist you to Rica the sim card for you, email address ***
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online.
Kindly be advised that cell number *** has been activated on the account, please allow +-2-24 hours for the number to reflect active on the network, once this reflect you may visits any MTN dealership to assist you with the sim swap for this line and the upgrade.
Once the accounts in hard legal the monthly airtime will not be allocated to the sim card due to account with the legal department. However you will be liable for the subscription fee payment as per the 24 months contract signed with MTN.
The legal department notify me that the system did not billed the account for subscription fee from July until September month for line ***. The subscription fee monthly was R990.50 x 2=R1981.00 (legal only add 2 montyhs subscription fee and not 3 months+R309.50 subscription fee for cell *** the system did not generated invoices from July 2016 to the current month, the legal department will allocate the balance of R2290.05 to the account they have only billed you for 2 months on cell *** and one month for cell ***.
I have offered to you a goodwill credit for 5 months for subscription fee only for cell number *** not activated after you have made the payments. The subscription fee R324.56 x5=R1622.80 + 14% Vat=R1849.99 that will be allocated to the account in 2 days’ time.
We will notify you of the balance once the account is sorted out.
We will follow up on the ***** upgrade done to the account and feedback will be send to you.
The feedback will be done tomorrow.
Once you have done the sim swap please notify me to assist you to Rica the sim card for you, email address ***
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,