CV
Craig V

1 reviews | Active since Oct 2015

09 Oct 2015, 07:22

Bad response or no response

i have been trying to buy out my contracts going on 6 weeks now , earlier this week i got a reply with a number wich i had to pay to migrate to prepaid , i did so and after i paid i enquired when will i go to prepaid , MTN response was that my contract only expires next year and i should email them then (utterly unacceptable)<br> <br> mtn phoned me after my first hello peter remark and promised to phone me back after a follow up , no response again from the big faceless corporation. i am seeking legal advise on this at the moment , there is no accountability at MTN

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Replies (1)
MTN South Africa
MTN South Africa's reply09 Oct 2015, 09:00
Official
Hello tfdjimmy,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that your line has been migrated to prepaid as per request .

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***

Best regards,