Bad record keeping and service

<p>i have been trying to take out an additional contract on top of the current contract i currently have, and now my account has been blocked by an old number i used 18 years ago and has been closed. I took out two contracts up to know without any troubles, and now all of a sudden this pops up, this is really bad show and NOT a way to keep your customers happy, i have tried to correspond but my mails simply gets ignored, i get cut off on calls. i have stated the urgency of this matter to them but they simply couldnt care less.</p>