Bad,Poor and inconviniencing Service

<p>I have been using mtn for almost 10 years with the same number, All my policies, banks, medical aid and my contacts had that number . 2 months back I bought a new phone that requires a micro sim card, and I went to MTN in Sandton City Mall to get assitance in doing the swim swap and i had all the documents they needed, my ID and proof of residence. The Consultant asked me few questions regarding the sim card usage, which i answered as it was just recent i used the sim card, so i remembered everything and then he confirmed that i should give it about 24 hours to activate. I waited and nothing happened, I called the call centre 173 and they confirmed its activate, it is still not, i just called the call centre and they asked me questions again , of which it was 2 months back, i couldnt remember everything, and they told me that they cant assist me or continue with the swim swap, which i really find it so unfair, because this number is under my name, my ID and Address, and i couldnt get help.</p>