Bad Pathetic Service

On the 19th of February I lost my sim card and was advised by a contact centre agent to go to the nearest MTN store with an affidavit since well I failed the sim swap security questions.

I went to MTN Jabulani Mall and came across a very rude and irate lady by the name of Ayanda Danisi who didn't greet me but who rudely told me that the person(Her Manager) who does sim swaps with affidavits knocked off at one and only coming back on Monday so she therefore cannot help me.

She was agitated she couldn't even hold herself, I had to drive to MTN The Glen Mall from Soweto because I knew Id get help because there was no way I would have spent the whole weekend without a phone. The Glen MTN helped me.

MTN Jabulani Mallis *******