CK
Corneal K
1 reviews | Active since Aug 2014
23 Jul 2015, 15:24
Bad or non existent service from MTN
I am extremely disgusted with the level of service I received form MTN Call Centre - I am holding for an hour now an looks like there is no one to answer the phones....<br> <br> O yes, and then the reason I phoned... I phoned them in December 2014 to put a limit on my account...<br> <br> This month, I get my invoice and its huge... Went to the MTN shop where they informed me there is currently no limits on my account...<br> <br> Dis is so disgusting form MTN<br> <br> Very disappointed...
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MTN South Africa's replyOfficial
31 Jul 2015, 10:45Hello Corneal,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Kindly note that the usage limit was loaded on 29th July, and that a request has been loaded to validate the data charges on invoices for April, May, June and July.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Kindly note that the usage limit was loaded on 29th July, and that a request has been loaded to validate the data charges on invoices for April, May, June and July.
Regards
Mary
REQ:***
MTN South Africa's reply31 Jul 2015, 10:45
Official
Hello Corneal,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Kindly note that the usage limit was loaded on 29th July, and that a request has been loaded to validate the data charges on invoices for April, May, June and July.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Kindly note that the usage limit was loaded on 29th July, and that a request has been loaded to validate the data charges on invoices for April, May, June and July.
Regards
Mary
REQ:***