BN
Bonga N
1 reviews | Active since Jul 2016
18 Feb 2018, 03:53
Bad online service
Im having a contract for two phones at mtn. I insured them. My phones had a problem, so i took them to the store to claim. Only to find out mtn covered one phone without even informing me about that. The store manager said i must log a complaint. On their side they can not help me because they sent all the documents of the insurance. I logged a complaint mtn online site in Jan 2018 and its feb 2018 the is still no response. All i get is calls for an upgrade but i still have a problem with the current contract. MTN please attend to my matter.
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Bonga N's updateReviewer Update
24 Feb 2018, 03:38Good day Kabelo
Thank you for your reply. However the mtn insurance department is not attending to the issue at hand. The issue is concerning the phone that is not insured that was supposed to be and was not. Mtn never wrote to us letting us know on time that the phone is not insured for us to make alternative plans for insuring the phone. I would like to know what is the solution for it. Mtn insurance department called me only for the phone that is insured but did not deal with the current issue!!!
BN
Bonga N's update24 Feb 2018, 03:38
Reviewer Update
Good day Kabelo
Thank you for your reply. However the mtn insurance department is not attending to the issue at hand. The issue is concerning the phone that is not insured that was supposed to be and was not. Mtn never wrote to us letting us know on time that the phone is not insured for us to make alternative plans for insuring the phone. I would like to know what is the solution for it. Mtn insurance department called me only for the phone that is insured but did not deal with the current issue!!!