1 reviews | Active since Nov 2017
Bad news
It is almost 2years that we are in a dispute with MTN. It is of no use to contact their customer center. We had a credit limit on our account and when I realised there is something wrong our account was 3 times over wat the account credit limit was. They don't answer you questions. I don't know what to do. You speak to the layers and they say they will sort it out and than you hear for months nothing and then they sart with the hole story again.
What can we do.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that cell number *** is on a open Broadband 500 package there is no usage limit set up here this is the old package and usage limi9t cannot be set up on this package client was supposed to monitor the usage.
The credit limit is a management tool for internal usage.
Please note that the query was resolved client is liable for the balance outstanding. Here's a breakdown from Billing department.
Your MTNSP query reference: REQ:*** Your query logged regarding data charges for ***, invoice dated 2016-02-20
Free Allocation : 500MB
Carry over: 0MB
OOB (Out of Bundle rate) : R0.99 including. vat / OOB (Out of Bundle rate) : R0.87 excl. vat
Data usage: 2016-02-20
Total Bytes usage: ***
Conversion: 14181.35MB(Usage) - 500MB(allocation) - 1299MB(Data promo) x R0.87(OOB excl VAT) = R10772.64 excluding. vat - R172.93 airtime = R10599.71 ex vat
Customer was invoiced R11199.08(excluding VAT), Customer to be credited by MTN by R599.37(excl.VAT)
The credit was passed against the account for R683.28 on the 4-3-2016, the account balance is now R 24,749.90, please email the legal department to arrange for payment arrangement.
The email address ***.
Kind regards,
Happy Simelane
Legal Department
MTN SA
Reference Number: ***1
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that cell number *** is on a open Broadband 500 package there is no usage limit set up here this is the old package and usage limi9t cannot be set up on this package client was supposed to monitor the usage.
The credit limit is a management tool for internal usage.
Please note that the query was resolved client is liable for the balance outstanding. Here's a breakdown from Billing department.
Your MTNSP query reference: REQ:*** Your query logged regarding data charges for ***, invoice dated 2016-02-20
Free Allocation : 500MB
Carry over: 0MB
OOB (Out of Bundle rate) : R0.99 including. vat / OOB (Out of Bundle rate) : R0.87 excl. vat
Data usage: 2016-02-20
Total Bytes usage: ***
Conversion: 14181.35MB(Usage) - 500MB(allocation) - 1299MB(Data promo) x R0.87(OOB excl VAT) = R10772.64 excluding. vat - R172.93 airtime = R10599.71 ex vat
Customer was invoiced R11199.08(excluding VAT), Customer to be credited by MTN by R599.37(excl.VAT)
The credit was passed against the account for R683.28 on the 4-3-2016, the account balance is now R 24,749.90, please email the legal department to arrange for payment arrangement.
The email address ***.
Kind regards,
Happy Simelane
Legal Department
MTN SA
Reference Number: ***1
Best regards,