Bad network provider

Mtn call center contacted to cancel my contract, due to contract expired.

I was asked to call after a few days. On the day which my contract expiring. I called in, they transfer my line to the retention department. Which I holded for 3 hours without assistance. After they drop the call.

Next day I called again. The same thing happened. I called again with a complain. I was told that the retention department has system issues and high call volume. I requested to be called back several times and several days. One of the consultants advised me that, they going check the my calls attempted , and dispute payments. Due to no feedback, email send to mtn queries. I also aproch MTN on Facebook. I received a reference number for the cancelation, retention DEP never contacted me .after several attempts I was assisted by a Constant. She also state that, she sended a email to financial Dep. I have never received any follow up from anyone. I was told they will call me back after 7 days. STILL WAITING FOR THAT TOO.

SO tell me if it was you in my position, what would you have done. MTN SHOP HAS FAILED ME. it's was easy to give me a contract for 2. With no disclosure that if you don't cancel the contract after payment will be doubled. No disclosure that, when you join MTN YOU WILL STRUGGLE TO UNSUBSCRUB AFTER 2 YEARS.

Call CENTRE HAS ALSO FAILED ME BY KEEP ON TRANSFERRING MY CALL TO A DEP THAT THEY KNOW. THE CALL WON'T BE PICKED UP.

MTN QUERY. HAS ALSO FAILED ME BY NOT RESPONDING TO MY EMAILS.

MTN ON FACEBOOK HAS FAILED ME BY NOT CONTACTING ME AS PROMISED.

Hope you will understand my situation.