1 reviews | Active since Mar 2015
bad network coverage
I reported bad network coverage on the 3rd February and on the 6th I sent another email asking for info regarding my complaint I was told that my street address cannot be found on Google maps and that I should send GPS cordinates I searched for my street on Google maps and then emailed them the link then I was told that they will investigate and it will take 10 working days after 10 days I was told that my query has been escalated to Jonas I asked for Jonas surname and email address I was told to call the call center and ask to speak to Jonas they cant give me his email address when I called the call center I was told that Jonas is field technician they'll send him an email and he will call me and it's been three days and he still hasn't contacted me.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Would you kindly populate the below template list, and forward the completed mail to our Coverage contact center hub on ***
Alternatively you can also contact them on
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Thank you.
Kagiso
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Would you kindly populate the below template list, and forward the completed mail to our Coverage contact center hub on ***
Alternatively you can also contact them on
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Thank you.
Kagiso
REQ:***
Best regards,