YS
YONELA S

1 reviews | Active since Sept 2016

28 Sept 2016, 17:38

Bad network at Kelvin, Sandton

<p>The network is really bad where I stay. I have complained numerous times and MTN keep saying that the towers are being upgraded but they do not give a timeline as to when this will be resolve. It is always the diplomatic reply of "it takes a couple of weeks". In the meeting I do not take a couple of weeks to pay my contract with them. Very unacceptable.</p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply29 Sept 2016, 19:46
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Please be advised that the matter has been escalated to the relevant supervisory team for further assistance.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***