ES
Elsie S
1 reviews | Active since Dec 2019
05 Feb 2020, 09:46
Bad Network and Service
The Tower are pathetic. From last week Friday we have only few minutes service every day. Spoke to Ruben yesterday and he said the technician is at the tower and will be sorted. This morning my call gets routed to another department as they are busy. Tower at Uitloop 3, please assist as there are no communication on the farms
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Replies (2)
MTN South Africa's replyOfficial
06 Feb 2020, 07:17Good day Elsie S,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly contact MTN Coverage on *** for assistance.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly contact MTN Coverage on *** for assistance.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply06 Feb 2020, 07:17
Official
Good day Elsie S,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly contact MTN Coverage on *** for assistance.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly contact MTN Coverage on *** for assistance.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
ES
Elsie S's updateReviewer Update
20 Feb 2020, 11:44I did report this on ***5 and the guy promise me it will be sorted. Phone today ***0 again and they just say it is a Fibre issue ref ***, can't give dates nothing still after more than 2 weeks. This is unacceptable to say we are waiting for spares. Where is the follow up
ES
Elsie S's update20 Feb 2020, 11:44
Reviewer Update
I did report this on ***5 and the guy promise me it will be sorted. Phone today ***0 again and they just say it is a Fibre issue ref ***, can't give dates nothing still after more than 2 weeks. This is unacceptable to say we are waiting for spares. Where is the follow up