AM
Ayanda M
1 reviews | Active since Jul 2011
03 Jan 2017, 10:06
Bad Network
<p>been having issues with the network or the lack of it when i get home , been complaining about it and it seems like nothing happens instead you get a responce of we apologise for the inconvinience, i think i must just change networks period</p>
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Replies (1)
MTN South Africa's replyOfficial
06 Jan 2017, 14:34Good day Ayanda,
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.):
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no):
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's reply06 Jan 2017, 14:34
Official
Good day Ayanda,
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.):
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no):
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Tshepo M
REQ:***
Best regards,