KG
Kunene G
1 reviews | Active since Feb 2015
04 Feb 2015, 16:52
bad network
i am currently on contract with mtn and i have been trying to get hold of them in the last 24 hours. i sent emails and they promised to attend to me in 8 hours after the time of recite, but nothing. i have called several time and all i get is we are unable to provide self service options at the moment, than the line just cuts.<br> <br> i am mean really how do i sort my account and cell phone out if i cant even get hold of mtn..<br> <br> poor poor poor service
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
16 Feb 2015, 22:41Hello gugulethu kunene,
We are truly sorry for the breakdown in service and for any inconvenience caused with trying to get through to the call centre.
We have now perused your account and see that the account is currently in arrears with 30 days (December 2014 invoices). The arrears amount due is R632.00 after we received your payment of R1800.00.
We have been experiencing high call volumes resulting in longer waiting periods. We will suggest that you make use of our live chat service. Please click/use the link below, type in your cell-phone number, click on next and wait for the chat window to appear.
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for any inconvenience caused with trying to get through to the call centre.
We have now perused your account and see that the account is currently in arrears with 30 days (December 2014 invoices). The arrears amount due is R632.00 after we received your payment of R1800.00.
We have been experiencing high call volumes resulting in longer waiting periods. We will suggest that you make use of our live chat service. Please click/use the link below, type in your cell-phone number, click on next and wait for the chat window to appear.
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply16 Feb 2015, 22:41
Official
Hello gugulethu kunene,
We are truly sorry for the breakdown in service and for any inconvenience caused with trying to get through to the call centre.
We have now perused your account and see that the account is currently in arrears with 30 days (December 2014 invoices). The arrears amount due is R632.00 after we received your payment of R1800.00.
We have been experiencing high call volumes resulting in longer waiting periods. We will suggest that you make use of our live chat service. Please click/use the link below, type in your cell-phone number, click on next and wait for the chat window to appear.
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for any inconvenience caused with trying to get through to the call centre.
We have now perused your account and see that the account is currently in arrears with 30 days (December 2014 invoices). The arrears amount due is R632.00 after we received your payment of R1800.00.
We have been experiencing high call volumes resulting in longer waiting periods. We will suggest that you make use of our live chat service. Please click/use the link below, type in your cell-phone number, click on next and wait for the chat window to appear.
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,