mS
mpumelelo S
1 reviews | Active since Feb 2016
18 Feb 2016, 07:38
Bad Network
I am a prepaid MTN subscriber and have been experiencing bad network reception since Monday 15/02/2016.<br> <br> I have called their customer care line since and all I get as advice is to switch off or reboot my phone for 5 minutes and the problem won't persist.<br> <br> Its been 4 days now, and the problem has gotten worse. Even when I check my balance upon recharging, it just keeps fluctuating, eg. I recharged with R10 this morning and 2 minutes latter I have R5, no calls or whatsapps sent. <br> <br> I keep advising the call centre agents that my data is not constantly on, I am not subscribed to any internet using site that deducts when recharging and I still experience the same network problem.<br> <br> Hopefully they take Hello Peter complaints serious and will attend to the matter.<br> <br>
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Replies (1)
MTN South Africa's replyOfficial
19 Feb 2016, 14:44Hello mshongwe37,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the intermittent connection issues on our network has been resolved and all services are now fully restored.
The system shows that some of your airtime is depleted on internet connection. We advise that you avoid having multiple internet pages opened. Please note that besides internet browsing and downloading, your handset can also generate charges via background activity of apps.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the intermittent connection issues on our network has been resolved and all services are now fully restored.
The system shows that some of your airtime is depleted on internet connection. We advise that you avoid having multiple internet pages opened. Please note that besides internet browsing and downloading, your handset can also generate charges via background activity of apps.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply19 Feb 2016, 14:44
Official
Hello mshongwe37,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the intermittent connection issues on our network has been resolved and all services are now fully restored.
The system shows that some of your airtime is depleted on internet connection. We advise that you avoid having multiple internet pages opened. Please note that besides internet browsing and downloading, your handset can also generate charges via background activity of apps.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the intermittent connection issues on our network has been resolved and all services are now fully restored.
The system shows that some of your airtime is depleted on internet connection. We advise that you avoid having multiple internet pages opened. Please note that besides internet browsing and downloading, your handset can also generate charges via background activity of apps.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,