Bad mtn systems

I have been waiting for 5 months to get an iPhone 14 on my contract renewal and finally found a store yesterday that had stock. I am an mtn customer for more than 22 years. My renewal which is part of 7 contracts that I have should have been straight forward. The system didn’t allow the pick and pay hyper branch to process because it needed banking details which is already there. After overcoming this hurdle and waiting almost an hour in the store I was told that I needed credit approval. This even though I have a credit limit of R20000-00. This contract is under R1500 a month. I left and was told I’ll get an approval via sms. This came through to my other phone as a conditional approval so I went all the way back to store today to sign up the renewal only to be told that it’s still not approved and only R1100 of the R1500 was approved. The lady helping me said she has to request a review. It’s a complete annoyance and costing me money to run up and down because there is no guidance to getting their customers sorted out. I cannot believe that something so simple inconveniences customers so much. I was one of 3 customers that had to leave and to come back again. Not on at all. Pathetic service by mtn. Completely not the stores fault as the lady in the store did everything she could but the mtn system has just messed up my time. I have a good mind to change all my contracts to vodacom