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ndlovu M

1 reviews | Active since Dec 2016

12 Dec 2016, 12:05

Bad MTN Signal around Khutsong Carletonville

<p>The signal is very weak around the area , i cannot use any social network or the internet. It is very difficult to make calls or receive calls. This is a serious issue for people using the MTN network around the area.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply14 Dec 2016, 10:13
Official

Thank you for your post.

Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***

Subscriber name:

Mobile number/s experiencing the problem:

Subscriber’s alternate contact number:

Physical Street Address:

Suburb: City:

Is it a voice or data problem? :

Provide a brief description of the problem experienced:

All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):

If duplex, on which level is the problem being experienced?

If complex, will the body corporate allow an antenna to be installed?

What MTN devices are in use,(make & model):

What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?

When was the problem experienced? (Time of day / weather conditions, etc.):

Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :

If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No.

We would like to assure you that we are actively working to improve our service levels.

Regards

Winnie

REQ:***