BAD MTN SERVICES

I have had a terrible experience with MTN.

It all started earlier in the year not long after i took an IPhone 15 out by MTN. The price to pay was initially more or less R850 and I was made aware of other additional fees that would apply.

After all the calculations I was suppose to pay more or less R1200 per month. I was NOT made aware of any other fees to pay even tho it was confirmed that this would be the amount to pay.

Anyway fast forward a month, my direct debit does not go off and I decide to make a manual payment to make sure I keep my account healthy, however I see that I’m not able to make any payments. I raised this with MTN and they did nothing but sent me an account I can pay the amount manually in. Take in mind I’m a very busy man as I work in a connect centre and work heavy shifts so I couldn’t go in to a branch to query this. Instead I went to the MTN email address to query and tried calling in but got nowhere MULTIPLE TIMES. ALL MY ACCOUNTS IS UP TO DATE AND MY SERVICES ARE STILL SUSPENDED AND I HAVE BEEN MAKING PAYMENTS. I queried and they did still not get back to me. I have all proof and correspondence on my side to back my experience up but I DO NOT RECOMMEND MTN.

I’m currently still disconnected even tho I pay thousands of Rands towards the phone.

I feel I should take this up with ombudsman as this should be classified as day light *******.

I also sent them a email and I’m still waiting on a response to see how they can fix this for me. I do not know what state my account is also in cause I’m not aware.

Just wanted to share my experience with everybody and make everybody aware!!!!