Bad MTN service

On 15 July I contacted MTN regarding a issue I had with my MTN home package, was getting terrible speeds. Agent tells me do I get a notification that i reached my FUP, which i reply no I don't. Then i went on and asked what is my cap and she responds that it is FUP 400gb. I say ok, but when signing the contact and on my Invoices it shows FUP500gb. To date i have received no feedback for ref ***.

I mailed them on the 16 July requesting feedback and they respond by asking the security question which i supply including the ref #, and they reply with my package breakdown. I mail again and yet they follow the same steps and give me customercare Jul 16, 2024, 2:36 PM to me

Yello Green, Jonathan ,

Thank you for emailing Customer Care. We sincerely apologize for the delayed response and for any inconvenience incurred.

Kindly note that you are currently on the

MyMTN Home Uncapped FLTE 10Mbps

Speed: 10 Mbps

Current Fair Usage Policy Speed: 2 Mbps

New Fair Usage Policy Speed as of 1 July 2024: 512 Kbps

I respond, and they reply

customercare Thu, Jul 18, 8:42 PM (12 days ago) to me

Yello Jonathan,

Thank you for your email, we apologize for the delayed response and for any inconvenience incurred.

Please note you are on the MyMTN Home Uncapped FLTE 10 Mbps FUP 400GB 2Mbps, this means that when you've reached 400 GB FUP (fair usage policy), your speed is reduced from 10 Mbps to 2 Mbps.

And with my last invoice-they remove the caption surrounding the 500gb. On top of that they say free to use router, but the invoice show them charging for the router.

I've never seen a compan/business lie so much.

I cant wait for the contract to end so i can cut ties with them.