dB
dewald B

1 reviews | Active since Oct 2018

17 Oct 2018, 16:23

Bad Mtn service

Extremely bad. App**** for a contract 12th october 2018. Was told within 24hours would be sorted. Now 5 days later. Still nothing. No replies. Just processing. Phone is now probably out of stock and I have lost out on the deal.

0
Replies (2)
MTN South Africa
MTN South Africa's reply17 Oct 2018, 19:55
Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

We have escalated the complaint to the Regional store managers to intervene with the MTN store Ermelo for further assistance and feedback if the contract has been approved.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

dB
dewald B's update17 Oct 2018, 20:08
Reviewer Update
Thank you for the fast reply. Will see what happens. Thank you