1 reviews | Active since Jun 2017

09 Nov 2018, 20:14

BAD MTN INTERNET SPEEDS.

Enough is Enough... I moved over to MTN as the signal in my area was quite strong and quick in my area and as a Competetive gamer trying to get ready for next year's eSports my intermet speeds are crucial. I am using a LTE Modem supp**** by MTN with a contract. Since Friday 3rd of November 2018 my signal has been absolute *******, i will go as far as saying almost non-existant. I did phone MTN and reported a problem with the internet speeds in Evander,Mpumualanga as before Fridag the 3rd of November i was getting around 60mbps download, 16mbps upload, 45ms ping and 4ms jitter. Since then i have had to struggle with the internet speeds being as low as 0.21mbps download, at 500ms ping and 800ms jitter during the day. Only in the early hours from 01:00 to 05:00 do i achieve normal speeds and the remaining hours i have to struggle with an almost non-existant network. I have a MTN contract sim in my Samsung S9 and it has the exact same problem.

0
Replies (1)
MTN South Africa
MTN South Africa's reply12 Nov 2018, 04:50
Official
Good day Ruan,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. 

Please note that your complaint needs to be addressed with our coverage department. They can be contacted by dialing ***. This is free from an MTN line.

Kind regards, 

Ishie. 

Complaints Management Team. 

Best regards,