1 reviews | Active since Mar 2015
Bad Mtn Insurance
<p>Again I find myself in a blunder with mtn insurance, I submitted my claim form as my laptop began giving me issues. I took insurance in 2015 when I took the laptop and did not cancel it, i complete the form according to the information give to me and I am told that the information is incorrect when I called and spoke to an advisor the very day I completed the forms to ensure that I do not submit them wrong. I call again and speak to a lady by the name of Thabisile who is rude at the beginning of the call, informs me that the information that shows is for my modem, according to all my statements I was paying for the laptop and my handset and I have proof of this. I kept insurance to make sure that I never have issues and now I am having problems with getting my claim sorted out as I do not have an alternative to a working laptop. I need to know why my laptop cannot be collected, fixed or allow a process to be claimed so that I can pay the access fee or anything else for that matter to ensure that I get my laptop sorted. I am unhappy as this is not the first complaint i have with mtn insurance and dont know why I still have kept my contract/</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***7
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***7
Best regards,
Unfortunately Mike, this is the 3rd time in less than a year MTN has done something wrong, to be told that I do not have insurance when every single statement since I took the laptop to the lastest shows I have been paying and clearly indicated is something else. Now i have to spend my time to your insurance 3rd party that I have been paying when the money has been debited from my account all this time amuzes me. It really gets me more mad than I already am. This needs to be sorted out
Unfortunately Mike, this is the 3rd time in less than a year MTN has done something wrong, to be told that I do not have insurance when every single statement since I took the laptop to the lastest shows I have been paying and clearly indicated is something else. Now i have to spend my time to your insurance 3rd party that I have been paying when the money has been debited from my account all this time amuzes me. It really gets me more mad than I already am. This needs to be sorted out
Again days later, still no response from mtn insurance. I was advised to pay the access fee I have sent the proof e-mailed and faxed as per the request and have not recieved feedback from the said department. My laptop has not been fetched. How long will it take for my query to be resolved?
Again days later, still no response from mtn insurance. I was advised to pay the access fee I have sent the proof e-mailed and faxed as per the request and have not recieved feedback from the said department. My laptop has not been fetched. How long will it take for my query to be resolved?