VH
Vukile H

1 reviews | Active since Dec 2011

27 Feb 2015, 16:35

BAD MTN COVERAGE IN COUNTRY VIEW & THEY DONT CARE

I stay is country view in Midrand and there is little or no MTN Network coverage. I have been trying to get help from MTN and first I was told MTN Technicians are busy fixing the problem and there is a project they are busy with and that after that network is going to be fine. after months of this issue today when I call MTN they still say there is a 3G project being planned and after this will be better.<br> <br> No date when the project will start or finish and I asked the call centre agent many times but he did not have the details of the project and he told me there is nothing that can be done I will have to deal with my MTN Network coverage problem as is until they sort our the 3G. All aong I was thinking I am living in South Africa but MTN showed me the other side, poor network but charging us as customers high fees on their services. If I was not on contract with MTN i would port my number to another service provider. infact I am thinking of fighting this to terminate my contract.<br> <br> What must I do?

0
Replies (1)
MTN South Africa
MTN South Africa's reply28 Feb 2015, 09:24
Official
Hello Gidela,

Thank you for posting.
We do apologize for the inconvenience this experience may have caused.
This matter has been escalated to relevant management team for urgent attention.


Kind Regards
Samuel Xulu
REQ:***