1 reviews | Active since Jun 2016
bad mtn contract
<p> I had a contract for a modern which was ending in March. On what was suppose to be my last payment they debited R460 instead of R103 when I went to their stores to enquire I found out that they did an upgrade without my permission. I submitted an affidavit asking them to cancel the contract in March but they continued deducting until May. I went to the store numerous times and got reference numbers but it seems not even one person of all the people that were assisting me knew what they were doing because even today I have not been credited the money they kept deducting and the contract has not been canceled and they will only credit me R600 instead of R1300. </p>
Good Day Tintswalo Hlabane,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that without your ID number, Cellphone number in question or MTN account number we are unable to access the account in question and as a result we are unable to assist.Please provide us with these details.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day Tintswalo Hlabane,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that without your ID number, Cellphone number in question or MTN account number we are unable to access the account in question and as a result we are unable to assist.Please provide us with these details.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
My details are as follows
ID : ***
Cellphone Number in Question: ***
ACC No: A***
My Contact number is ***
My details are as follows
ID : ***
Cellphone Number in Question: ***
ACC No: A***
My Contact number is ***
