VvdW
Veranell van der Walt
1 reviews | Active since Sept 2018
13 Sept 2018, 17:03
Bad mtn
Bad experience with mtn. Don't want to fix you phone when on contract. Then nobody know what to do when phone is lost and must do a sim swap. Then it takes 24 h and other model plases is 3 hours.
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Replies (2)
MTN South Africa's replyOfficial
14 Sept 2018, 05:29Good day Veranell,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
In order to assist you with a lost phone and sim, you would need to provide us with the cell number and the serial number of the device you wish to report. I do pick up 2 cell numbers on your name. Kindly advise on the correct number.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply14 Sept 2018, 05:29
Official
Good day Veranell,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
In order to assist you with a lost phone and sim, you would need to provide us with the cell number and the serial number of the device you wish to report. I do pick up 2 cell numbers on your name. Kindly advise on the correct number.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
VvdW
Veranell van der Walt's updateReviewer Update
14 Sept 2018, 10:41+ ********** 6307
VvdW
Veranell van der Walt's update14 Sept 2018, 10:41
Reviewer Update
+ ********** 6307