LV
Lizanne V
1 reviews | Active since Jun 2017
15 Jun 2017, 21:02
Bad MTN
<p>I cancelled my MTN contract after 2 years (expiration date) at the end of 2014. I cancelled telephonically and I went into a branch a few months later just to make sure that my contract was cancelled and that everything was sorted. I did not take a new contract and my husband got me a Vodacom contract on his name. Now suddenly, after 3 years, I get an e-mail from a debt collection company saying that my contract is in arrears and that I owe MTN almost R3000 and that I need to make payment for them to activate my account again!! *** MTN?? My contract was cancelled. I have been with Vodacom for 3 years. I'm not going to pay you. I cancelled my contract the right way. Because you did not do your job properly, my credit record is now affected. This is ********* and just plain *******. I am going to take this further.</p>
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
19 Jun 2017, 11:15Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we need the MTN account number or your ID number to access the account in question. Please provide us with these details by sending an email to *** so we can assist.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
MTN South Africa's reply19 Jun 2017, 11:15
Official
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we need the MTN account number or your ID number to access the account in question. Please provide us with these details by sending an email to *** so we can assist.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
MTN South Africa's replyOfficial
19 Jun 2017, 11:17Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we need the MTN account number or your ID number to access the account in question. Please provide us with these details by sending an email to *** so we can assist.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
MTN South Africa's reply19 Jun 2017, 11:17
Official
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we need the MTN account number or your ID number to access the account in question. Please provide us with these details by sending an email to *** so we can assist.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
MTN South Africa's replyOfficial
19 Jun 2017, 11:29Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we need the MTN account number or your ID number to access the account in question. Please provide us with these details by sending an email to *** so we can assist.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
MTN South Africa's reply19 Jun 2017, 11:29
Official
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we need the MTN account number or your ID number to access the account in question. Please provide us with these details by sending an email to *** so we can assist.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,