1 reviews | Active since Sept 2011
bad move to MTN from NASHUA MOBILE
can someone who knows what they are doing call me to sort out my account as i dont understand , if you dont debit my account how are you going to recieve my payment, all this started when i called in to inquire about my Bill which was too high i have never paid more than R700 when i was with Nashua and now im getting bills of over R 1000 it is my right to question it , not only are you not debitting but you also suspended my account , really ???? i was with Nashua since 2009 and it was bliss now that we have been moved to MTN they cant handle their client and the rude call centre agents are the pits .<br> <br> i need urgent help , and please know what you are talking about compared to the people that are failing to help.
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We understand that the entire experience must be very frustrating and hope we can restore your faith in us.
Kind regards,
Charles.
REQ:***.
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We understand that the entire experience must be very frustrating and hope we can restore your faith in us.
Kind regards,
Charles.
REQ:***.