GP
Gerda P
1 reviews | Active since Jun 2016
24 Jun 2016, 14:04
Bad managing
<p>Good day</p> <p> </p> <p>Just need to tell you that your manager at Bela Bela have a really bad attitude towards the workers in store and customers. There is always just one person willing to help and that is Corne. We have to stand in a que for help and he is the only person who helps. The manager has no managing s****s and is a bad face for the store. Please provide her some training.</p> <p> </p> <p>Regards</p> <p> </p> <p>Gerda</p>
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MTN South Africa's replyOfficial
28 Jun 2016, 11:49Good Day Gerda Potgieter
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Please be advised that this has been escalated to the relevant management team to take corrective measures in accordance with our service level agreements.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
MTN South Africa's reply28 Jun 2016, 11:49
Official
Good Day Gerda Potgieter
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Please be advised that this has been escalated to the relevant management team to take corrective measures in accordance with our service level agreements.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Kind Regards,
Zukiswa
REQ: **********
Best regards,