SM
Sandy M

1 reviews | Active since Dec 2016

04 Dec 2016, 09:03

Bad managerial s****s

<p>There is a manager at mtn cavendish his name is nizar isaacs he has no management s****s towards his staff he has no way of speaking to them or addressing any error a staff member makes he should be dealt with accordingly</p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply05 Dec 2016, 21:46
Official

Thank you for bringing this matter to our attention. We appreciate the time and the effort you took to air your dissatisfaction, it is through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.

Please be advised that this has been escalated to the regional management to take corrective measures in accordance with our service level agreements.

Kind Regards
Siphumezo
REQ:***

Best regards,

MTN South Africa
MTN South Africa's reply05 Dec 2016, 21:51
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Warm regards,

mike

REQ:***

Best regards,