Bad Internet Connection on MTN Home WiFi

I recently opened a 35mbps Home WiFi contract with MTN on the 5th November 2025 and the router was delivered on the 10th.

Upon receiving the WiFi router, I immediately began experiencing connectivity issues. The internet speed is far below the level that was stipulated, and the 5G network connection does not function at all. Despite logging a call for troubleshooting on 12 November 2025, the connection remains unstable and frequently displays the message “No Internet Connection.”

Given the ongoing service issues and the fact that I have not received the level of performance promised, I would like to return the router and cancel the Home WiFi contract.