Bad horrible MTN service

On the 5 of August 2020, I called MTN to upgrade one of my contract numbers and that number is inactive so i told customer service agent named Jodi Naidoo not to use the number that am upgrading as my contact number because DSV they wont be able to get hold of me and she used/sent those inactive numbers to DSV now DSV must deliver my device but they can not get hold of me, I contacted DSV for my delivery and they came to delivery but they couldn't leave my package because they couldn't verify my inactive number now ive been contacting Jodi and her Supervisor Tiny Tsele to resolve this problem but none of them are able to and i also ask them to give me(Lebohang) mananger's email address they don't want too. now on the 25th of August MTN will debit my bank account for a device that i didn't receive till today. i even offered to collect it but they didn't reply.