Bad first experience with MTN

I decided to leave a different network that I have been with for years and move over to MTN to start a new contract. I statred the application process and had to do a port of my number. Due to other factors, the port didn't work. However, since then, my application has been in referred status for weeks and the consultant that helped me has been unable to cancel the application so that I can restart the process. She has been trying for weeks to cancel the order but the system is not allowing it and the Vetting Department is not assisting. This whole dragged out admin process has been a nightmare & customer care has been no help. They just referred me back to the poor consultant that is trying her best. Very bad first experience with MTN.