bad expirience with mtn online applications and service

<p>last year 2016 i app**** for an upgrade with mtn online, i spoke to the lady callked Nicolett Naidu at Pavallion Centre she said.</p> <p> the next day i called her and asked her to cancel the contract as my bf just bought me a new cellphone therefore there was no need to get a new phone....</p> <p>fisrt time i called i was told she is not available so the cancellation must done by her , i sent her an email for her to cancel it but she never respond to any of my emails.</p> <p> </p> <p>after 4 days the phone was deliverded to me but e rejected it , i called the lady again but i was told she is not available..... i called customer service and spoke to someone who asked me if i am sure i want to cancel i said yes, he ask if i dont want sim card i said no i dont want anything.. then he confirmed to me that my application was cancelled .</p> <p> </p> <p>only to realise not in march 2017 when i check my credit report that the phone was not cancelled ... again i called mtn to ask what happend, they transfered my call from one person to the other ...</p> <p>until i spoke to the guy called Bongani Vuma on the 27 March 2017 he told me he will send and email for the cancellation since my number was handed to legal department..... luckly i still have legal department email address i sent and email and the guy called Jack Phiri responded with the invoice of what i am owing .... my email stated everything happened and emails that were send to nicolette for the cancellation but he did not entertain anything i said he send me what i own ...... i sent an email back asking him how am i owing them because i dont have a contract with mtn and i never use the sim card at all he did not reply to me...</p> <p>till 30 march i called the same number ********** 667 to put me through customer service a guy called Musa answered telling me he is unable to assist me my contract is with legal he transferd me to retantions but the guy there gave the 011 878 373 number he said its legal depart ment...</p> <p> i called the number i was told the number is wrong its not for mtn ....</p> <p> i went back and call customer service the lady Grace assisted me she put me through legal department</p> <p> </p> <p>i spoke to the guy Jack Phiri..... Jack couldnt help me, he told me he will send email to farud department and he gave his email address....</p> <p> </p> <p>now still waiting for anybody to resolve my case and clear my name.......</p> <p> </p> <p>thanks</p>