Bad experience with MTN network

<p>After spending almost 4 years with the network by using their contract services I just decided to cancell my contract after it has been expired on one of my number.</p> <p>I did call the contract department around 10: 15 am of which i was been told that they don't do cancellation but can tranfer me to retention department of which i thought it was fair . Tranfering was done aroung 10:20 am and is where the nightmare started. only at 11:23 the first consultant answer my call ( name of consultant known by me) and as i was about to explain the reason for my call he hang-up on me and I had to call ********** again and tranfered to this department again.</p> <p> </p> <p>One ything that i don't understand is that my contract with MTN was for 24 months not more that than and we never agreed on month to month contract of which my understanding is that after 24 months they(MTN) not supposed to debit my account untill we make a new contract agreement.</p>