1 reviews | Active since Mar 2017
Bad experience with MTN Insurance
<p>1. Called the MTN customer care line on the 27 Feb 2017 to enquire about my insurance only to find out im not registered however i have been and still paying for insurance.</p> <p>2. Today, 7 March 2017, I went instore (Midrand Boulders, MTN) to enquire again only to be told by the staff that they are tired of holding for the relevant department and would rather send an email.</p> <p> </p> <p>How long should I wait for service that im paying for??</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***