1 reviews | Active since Nov 2016
Bad experience when try to sign up for the Black Friday special
<p>An agent captured by application for the contract special on Black Friday. After sending through the supporting documents I did not here back from the agent. After 3 days I finally get hold of this agent who says the vetting department says she needs to recapture the application. But not because the Black Friday special was only on one day she is unable to recapture my application and cant help me. Very poor service</p>
Good afternoon Zubair
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
As per my investigation I have noted that you are currently liaising with Kim Basson. She has escalated your matter to the relevant department. Kindly await feedback from Kim.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Good afternoon Zubair
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
As per my investigation I have noted that you are currently liaising with Kim Basson. She has escalated your matter to the relevant department. Kindly await feedback from Kim.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Kim Basson and the agent Nokukhanya Shezi have done a wonderful job at resolving the issue. I am very pleased with service and thank everyone involed
Kim Basson and the agent Nokukhanya Shezi have done a wonderful job at resolving the issue. I am very pleased with service and thank everyone involed