Bad experience upgrading

Upgraded (for what that means in this context) my data bundle at a store (Edenglen). I still do not have the data allocated.

Phoned customer services who transferred me to retention services. After a long wait, I was told that the order is still open/incomplete at the store - cannot be solved. Now I must do what MTN cannot do, go to the store and sort the issue.

On the other hand, MTN is sending messages to upgrade or join some sort of program.

This is really a case where their campaigns and ability to capitalize on their investments are falling apart.