Bad experience of my life with MTN

On the 28 January 2025 i purchased 5G Wi-Fi for month to month which i paid upfront. The WiFi was working properly with no issues then come the 15 of February 2025 the wifi stopped working the i contacted mtn customer services to assist and i spoke to Luyanda Mjana who told me the that the reason why it lost connection os due to the tower that is connecting to in my area does not support which it did not make any sense to me and it shouldn't have connected from the 1st day of connecting. 17 February 2025 i went to mtn store at cresta and i was told that there was a prorata which is R8.00 that should've paid at 1st and i don't know why that was not included from the go then i paid it and he assured me that it will connect back again, boon to date wifi is still not working at all which os *******. Thursday 27 February i went back to same store Consultant again told me that the rooter will connect back after 7 days from the R8.00 payment that was made which still not making sense to me at all MTN is just **** and i will never recomend to anyone to use it what a bad experience from trying for 1st time and not even a month already there's issues. Today is the 1st of March and guess what the wifi is still not working like really, last option is to cancel it and go shop somewhere else poor service and agent / Consultants who does not knlw their products always lying, giving excuses if failing to answer questions